Bilingual Customer Support Specialist — English & Spanish

Mac Papers and Packaging; Jacksonville (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

Mac Papers + Packaging seeks a Customer Support Specialist fluent in English and Spanish to assist customers with product and service information, inquiries, and problem resolution. You will handle calls professionally, document interactions, and build trusted relationships to ensure satisfaction.

The role requires 1–3 years in customer support, strong communication skills, and CRM familiarity. Training provided; standard office environment in Jacksonville, FL.

Qualifications

• High school diploma or GED required.
• 1–3 years of proven customer support experience.
• Fluent in English and Spanish.
• Strong phone handling and active listening skills.
• Familiarity with CRM systems and practices.

Responsibilities

• Answer customer calls promptly in a professional manner.
• Identify needs and generate solutions exceeding expectations.
• Provide accurate information using system tools.
• Build and maintain relationships through clear communication.
• Document all customer interactions and follow up to ensure resolution.

Skills

Bilingual EN/ES

Customer support

Active listening

Education

High school diploma or GED

Tools

CRM systems

Job description

Mac Papers + Packaging seeks a Customer Support Specialist fluent in English and Spanish to assist customers with product and service information, inquiries, and problem resolution. You will handle calls professionally, document interactions, and build trusted relationships to ensure satisfaction.

The role requires 1–3 years in customer support, strong communication skills, and CRM familiarity. Training provided; standard office environment in Jacksonville, FL.