Bilingual Customer Support Specialist

Mac Papers; Jacksonville, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Mac Papers + Packaging seeks a Customer Support Specialist who is fluent in English and Spanish to serve as a liaison, provide product information, and resolve customer issues with accuracy and efficiency. The role requires 1–3 years of customer support experience, strong communication skills, CRM familiarity, and the ability to multitask in a fast-paced office environment in Jacksonville, FL.

You will document interactions, manage quotes and inventory inquiries, and work with a team to build

Qualifications

• High school diploma or GED required.
• 1-3 years of proven customer support experience.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different customer situations.
• Excellent interpersonal, organizational, oral and written communications skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Must be able to work alone, and with a team.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to communicate in Spanish fluently.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Responsibilities

• Answer customer calls in a timely and professional manner.
• Identify and assess customer needs to generate solutions.
• Respond to customers with accurate information using system tools and resources.
• Build sustainable relationships and trust with customers through open, interactive communication.
• Respond to inventory questions, quotes, and product availability.
• Manage customer complaints to provide timely, effective resolutions.
• Properly document all customer interactions.
• Follow communication best practices.
• Quickly learn and demonstrate understanding of product specifications.

Skills

Bilingual English/Spanish

Active listening

Customer service

Multitasking

Communication skills

Education

High school diploma or GED

Tools

CRM systems

Windows OS

Microsoft Office

Job description

Mac Papers + Packaging seeks a Customer Support Specialist who is fluent in English and Spanish to serve as a liaison, provide product information, and resolve customer issues with accuracy and efficiency. The role requires 1–3 years of customer support experience, strong communication skills, CRM familiarity, and the ability to multitask in a fast-paced office environment in Jacksonville, FL.

You will document interactions, manage quotes and inventory inquiries, and work with a team to build