Bilingual Customer Service Pro (Spanish/English) – On-Site

Concentrix

Charlotte (NC)

On-site

USD 28,000 - 32,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Employee Assistance Program (EAP)

Paid time off and holidays

Paid training days

Performance-based incentives

Employee referral bonuses

Job summary

Concentrix in Charlotte, NC is hiring a Bilingual Customer Service Representative (Spanish/English) on-site. You'll welcome customers, handle varied inquiries, and guide them through products and services with empathy.

This Fortune 500 company offers growth opportunities, paid training, and a comprehensive benefits package including medical, dental, vision insurance, PTO, and EAP. Join a diverse team dedicated to delivering exceptional customer experiences.

Qualifications

Fluent in reading, writing and speaking Spanish and English.
1 year of customer service experience (retail, restaurant, or call centre) preferred.
High School Diploma or equivalent.
Proficiency in fast-paced multitasking.
Eagerness to learn new technologies.
Computer proficiency in Windows-based applications.

Responsibilities

Welcome customers to the brand and products.
Handle multiple call types from North America and answer inquiries clearly.
Assist with navigation, roadside assistance, vehicle warranty and recalls; recommend products.
Listen to customers' needs with empathy and build rapport.
Deliver expert customer experiences with a smile.