Onsite Bilingual Customer Experience Specialist

TOPPAN Packaging Americas; Elk Grove Township (IL); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with company??

Paid time off

Tuition reimbursement

Job summary

TOPPAN Packaging Americas is seeking a Customer Service Representative to deliver exceptional support across multiple channels in a fast-paced environment. The role emphasizes accuracy, clear communication, and collaboration with internal and external partners.

The candidate should be fluent in Spanish, possess a Bachelor degree or 5+ years of customer service experience, and be proficient with MS Word and MS Excel.

Qualifications

• Bachelor Degree or 5+ years of Customer Service Experience.
• Proficient in MS Word, MS Excel.
• Proficient in speaking and writing in Spanish.

Responsibilities

• Listen attentively and communicate effectively via various channels.
• Attention to detail and organizational skills are critical to success.
• Manage customer requirements and respect timelines.
• Well-polished written communications and verbal skills.
• Strong accuracy with numbers and MS Office skills.
• Multi-task in a fast-paced environment with tight deadlines.
• Support developing and initiating process improvements.
• Participate on special projects as needed.
• Build positive relationships with internal and external stakeholders.
• Organize, plan and prioritize workload.
• Take decisive action to address problems and follow up.

Skills

Spanish language

Customer service

Education

Bachelor degree

Tools

MS Word

MS Excel

Job description

TOPPAN Packaging Americas is seeking a Customer Service Representative to deliver exceptional support across multiple channels in a fast-paced environment. The role emphasizes accuracy, clear communication, and collaboration with internal and external partners.

The candidate should be fluent in Spanish, possess a Bachelor degree or 5+ years of customer service experience, and be proficient with MS Word and MS Excel.