Bilingual Customer Service Rep – In-Store Loans

Community Choice Financial Family of Brands; Georgia; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training

Learning system access

Career advancement

Educational reimbursement

Medical insurance options

401(k) with match

Life and AD&D

Voluntary benefits

Paid time off

Dress code casual

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver exceptional service throughout the loan/pawn process. You will educate customers, accept payments, manage appointments, and pursue referrals to grow in-store business.

Role emphasizes compliance, data accuracy, and positive relationships with customers and teammates. In-person, full-time hours with potential weekend availability are required.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required in accordance with applicable law.
• Ability to meet physical demands including standing for long periods and moving up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities and referrals.
• Develop customer relationships to build new business, maintain store profitability, and enhance brand loyalty.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and local, state, and federal laws and regulations.
• Maintain office security, vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple tasks to meet performance standards.
• Communicate effectively with customers and Team Members at all levels.

Skills

Verbal & written communication

Professional demeanor

Attention to detail

Data entry accuracy

18+ years old

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone systems

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver exceptional service throughout the loan/pawn process. You will educate customers, accept payments, manage appointments, and pursue referrals to grow in-store business.

Role emphasizes compliance, data accuracy, and positive relationships with customers and teammates. In-person, full-time hours with potential weekend availability are required.