Customer Experience Specialist - Loans & Pawn

Community Choice Financial Family of Brands; Baytown (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Training program

Medical insurance options

401(k) Retirement plan

Paid Time Off

Career growth opportunities

Job summary

Community Choice Financial Family of Brands is seeking a personable Customer Service Representative to deliver an exceptional experience in our store environment. You will handle payments, educate customers, and help drive store performance while representing the brand with integrity.

We offer comprehensive training, benefits, and opportunities for growth in a diverse, in-person team. Candidates should be 18+, capable of lifting light weights, and comfortable working a full-time schedule

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle.
• Proficiency in using phone, POS, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required and compliant with applicable law.
• Ability to meet physical demands including standing and light lifting.

Responsibilities

• Provide an exceptional customer experience throughout the loan or pawn cycle.
• Assist in customer account management by accepting payments and scheduling.
• Engage in in-store and community events to drive referrals.
• Develop customer relationships to build new business and brand loyalty.
• Conduct vehicle appraisals using the assessment tool.
• Enter and maintain customer information in the POS system accurately.
• Uphold company policies and comply with local, state, and federal laws.
• Maintain opening/closing procedures, vault, cash drawer, and deposits.
• Work in a fast-changing environment and handle multiple tasks.
• Use interpersonal skills to communicate with customers and team members.

Skills

Verbal and written communication

Customer service mindset

Attention to detail

Data entry proficiency

Valid driver’s license

MS Office / computer skills

Bilingual English/Spanish

Tools

Point-of-Sale system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a personable Customer Service Representative to deliver an exceptional experience in our store environment. You will handle payments, educate customers, and help drive store performance while representing the brand with integrity.

We offer comprehensive training, benefits, and opportunities for growth in a diverse, in-person team. Candidates should be 18+, capable of lifting light weights, and comfortable working a full-time schedule