Bilingual Customer Service & Loan Specialist 387

Sun Loan Company; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sun Loan Company in Dallas is seeking a Customer Service Representative to support the Customer Service Team Lead with incoming calls about consumer installment loans and information requests. Training is provided to help you succeed in delivering superior service.

The role requires a minimum of 3 years in a call center or customer service setting, 18+ years old, and availability 10:00am–7:00pm with possible Saturday shifts; bilingual skills are a plus and basic computer/phone system proficiency

Qualifications

• Excellent telephone communication and customer service skills.
• Willing to learn and apply new information quickly.
• Able to work with others and accept feedback from supervisors and teammates.
• Minimum three years of experience in a call center environment or customer service.
• Able to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (8:30am-12:30pm).
• Bilingual a plus.
• Must be at least 18 years of age.
• Must be able to lift 10 pounds.

Responsibilities

• Possess excellent telephone communication and customer service skills, displaying a high level of professionalism.
• Learn quickly and apply new job-related information.
• Work well with others, willing to take feedback from supervisors and team members.
• Working knowledge of computers, phone systems, and basic calculator functions.
• Must be able to work as scheduled.
• Must complete required company training.
• Must be at least 18 years of age.
• Minimum three years of experience in a call center environment or customer service.
• Ability to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (from 8:30am-12:30pm).
• Bilingual a plus.
• Must be able to lift 10 pounds.

Skills

Telephone communication

Customer service

Teamwork

Computer literacy

Attention to detail

Flexibility

Tools

Phone systems

Calculator basics

Job description

Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be provided with training to be successful. The role directly supports the Customer Service Team Lead in managing incoming calls from customers applying for or requesting information regarding a consumer installment loan, all the while providing superior customer service. We are looking for someone with a strong desire to help others, and who can easily demonstrate patience, respect, and courtesy at all times.

Our employees - just like our customers - are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success.

Responsibilities

• Possess excellent telephone communication and customer service skills, displaying a high level of professionalism
• Learn quickly and apply new job-related information
• Work well with others, willing to take feedback from supervisors and team members
• Working knowledge of computers, phone systems, and basic calculator functions
• Must be able to work as scheduled
• Must complete required company training
• Must be at least 18 years of age
• Minimum three years of experience in a call center environment or customer service
• Ability to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (from 8:30am-12:30pm)
• Bilingual a plus
• Must be able to lift 10 pounds