Customer Service Pro: Loans & Pawn (Full-Time)

Community Choice Financial Family of Brands; Warner Robins (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training program

Learning management system

Career advancement

Educational reimbursement

Medical insurance options

401(k) match

Life and AD&D insurance

Voluntary benefits

Paid time off

Diverse culture

Casual dress code

Job summary

Community Choice Financial Family of Brands in Warner Robins, GA seeks a Customer Service Representative to grow relationships with customers and support the Store Operations team. You will educate customers about loan and pawn processes, process payments, and help maintain accurate records at the point-of-sale.

You will work with a friendly team, adhere to company policies and laws, and participate in community events to build brand loyalty. A full-time schedule with some Saturdays is required.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and accurate data entry.
• Valid driver’s license, auto insurance, and personal vehicle for workday use.
• Proficiency with phone, POS, Microsoft Office and computer systems.
• Must be at least 18 years old.
• Background check required as per law.
• Ability to meet physical demands of the role.

Responsibilities

• Provide exceptional customer experience throughout loan/pawn cycle.
• Assist in customer account management, accepting payments and scheduling.
• Leverage partnerships to obtain referrals and participate in in-store events.
• Develop customer relationships to grow business and brand loyalty.
• Conduct vehicle appraisals using the assessment tool.
• Maintain accurate customer information in POS system.
• Uphold company policies and applicable laws.
• Maintain security procedures, vault, cash drawer, and deposits.
• Work in a fast-changing environment with multiple tasks.
• Communicate effectively with customers and team members.
• Maintain a full-time in-person schedule, including limited Saturdays.

Skills

Verbal communication

Written communication

Professional demeanor

Attention to detail

Phone systems

Point of Sale

Microsoft Office

Customer service

Team collaboration

Education

High school diploma or equivalent

Tools

POS

Microsoft Office

Phone system

Job description

Community Choice Financial Family of Brands in Warner Robins, GA seeks a Customer Service Representative to grow relationships with customers and support the Store Operations team. You will educate customers about loan and pawn processes, process payments, and help maintain accurate records at the point-of-sale.

You will work with a friendly team, adhere to company policies and laws, and participate in community events to build brand loyalty. A full-time schedule with some Saturdays is required.