Customer Experience Specialist - Loans & Payments

Community Choice Financial Family of Brands; Savannah (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

New hire training

Learning platform access

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Paid time off

Diverse culture

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Savannah, GA to deliver an exceptional experience for customers through every step of loan and pawn processes. You’ll educate customers, manage accounts, and help drive store performance with a strong emphasis on teamwork.

The role requires 18+ years old, reliable data entry and cash handling, and adherence to all policies and laws. In-store training and career growth opportunities are provided.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Education

High school diploma or equivalent

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Savannah, GA to deliver an exceptional experience for customers through every step of loan and pawn processes. You’ll educate customers, manage accounts, and help drive store performance with a strong emphasis on teamwork.

The role requires 18+ years old, reliable data entry and cash handling, and adherence to all policies and laws. In-store training and career growth opportunities are provided.