Customer Service Pro — Growth, Training & Benefits

Community Choice Financial Family of Brands; Georgia; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training program

Learning management system

Performance-based career advancement

Educational Reimbursement Program

Medical insurance options

401(k) with company match

Life and AD&D Insurance

Voluntary benefits: dental, vision, &/

Disability plans

Paid Time Off

Diverse culture and inclusive环境

Business casual dress code

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver an outstanding customer experience for loan/pawn cycles. You will educate customers, manage payments and appointments, and help grow store profitability while upholding policy and security standards.

The role requires in-person full-time attendance, including some Saturdays, with opportunities for training, career advancement, and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.
• Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Skills

Customer service

Communication

Bilingual English/Spanish

Data entry

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS)

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to deliver an outstanding customer experience for loan/pawn cycles. You will educate customers, manage payments and appointments, and help grow store profitability while upholding policy and security standards.

The role requires in-person full-time attendance, including some Saturdays, with opportunities for training, career advancement, and a comprehensive benefits package.