Bilingual Customer Service & Loan Specialist 387

Sun Loan Company; Allen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sun Loan Company is seeking a Customer Service Representative to join our team in Allen, Texas. You will support the Customer Service Team Lead by handling incoming calls from customers applying for or requesting information about consumer installment loans, while delivering friendly, patient service.

The role includes training, requires strong communication, and a commitment to reliable, courteous assistance to every caller.

Qualifications

• Must be at least 18 years of age.
• Minimum three years of experience in a call center environment or customer service.
• Able to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (8:30am-12:30pm).
• Bilingual a plus.
• Must be able to lift 10 pounds.
• Must complete required company training.

Responsibilities

• Possess excellent telephone communication and customer service skills, displaying a high level of professionalism.
• Learn quickly and apply new job-related information.
• Work well with others, willing to take feedback from supervisors and team members.
• Working knowledge of computers, phone systems, and basic calculator functions.
• Must be able to work as scheduled.

Skills

Phone etiquette

Customer service

Teamwork

Computer literacy

Flexibility

Multilingual

Tools

Phone systems

Calculator

Job description

Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be provided with training to be successful. The role directly supports the Customer Service Team Lead in managing incoming calls from customers applying for or requesting information regarding a consumer installment loan, all the while providing superior customer service. We are looking for someone with a strong desire to help others, and who can easily demonstrate patience, respect, and courtesy at all times.

Our employees - just like our customers - are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success.

Responsibilities

• Possess excellent telephone communication and customer service skills, displaying a high level of professionalism
• Learn quickly and apply new job-related information
• Work well with others, willing to take feedback from supervisors and team members
• Working knowledge of computers, phone systems, and basic calculator functions
• Must be able to work as scheduled
• Must complete required company training
• Must be at least 18 years of age
• Minimum three years of experience in a call center environment or customer service
• Ability to work 10:00am to 7:00pm, Monday through Friday, with occasional Saturday shifts (from 8:30am-12:30pm)
• Bilingual a plus
• Must be able to lift 10 pounds