Bilingual Customer Service (EN/ES) – Medicare & Brokers

CVS Health; Lincoln (NE); Sur place; USD 23 000 - 47 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Paid time off

Retirement plan

Résumé du poste

CVS Health is seeking a Bilingual Customer Service Representative in Lincoln, NE to provide professional support in English and Spanish. You will research and resolve inquiries, educate customers on plans and resources, and coordinate with teams for escalations.

You may handle contracts, appointments, certifications, and commissions with accuracy, in a fast-paced, service-oriented environment. The role requires a high school diploma, full-time hours (40 per week), and a competitive benefits

Qualifications

• Bilingual proficiency in English and Spanish to support customers.
• Strong verbal and written communication with a customer-focused approach.
• Ability to navigate multiple systems and documents while processing inquiries.

Responsabilités

• Provide bilingual, professional customer support in English and Spanish.
• Research and resolve customer inquiries and issues.
• Educate customers on plans, policies, and resources.
• Coordinate with internal teams for review and escalation as needed.
• Process contracts, appointments, certifications, and commissions with accuracy.

Connaissances

Bilingual English/Spanish

Customer service

Time management

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

CVS Health is seeking a Bilingual Customer Service Representative in Lincoln, NE to provide professional support in English and Spanish. You will research and resolve inquiries, educate customers on plans and resources, and coordinate with teams for escalations.

You may handle contracts, appointments, certifications, and commissions with accuracy, in a fast-paced, service-oriented environment. The role requires a high school diploma, full-time hours (40 per week), and a competitive benefits