Bilingual Health Insurance Broker Support Specialist

CVS Health; Wisconsin; Hybrid; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement plan

Job summary

CVS Health is hiring a Bilingual Customer Service Representative to support customers in English and Spanish. You will handle routine and complex inquiries, educate customers on plans and resources, and document interactions while coordinating with broker services teams.

Responsibilities include processing brokerage inquiries, contracts, appointments, certifications, and producer eligibility, with emphasis on accuracy and compliance. Strong multitasking and data entry skills are required.

Qualifications

• Bilingual proficiency in English and Spanish to support customers effectively.
• Must be located in Eastern or Central Time Zone.
• Strong communication with customer-focused and empathetic approach.
• Strong research, problem-solving and analytical skills.
• Ability to navigate multiple systems, applications and resources.
• Attention to detail when processing contracts, appointments, certifications, commissions, and producer information.
• Ability to understand and apply policies, procedures, and regulatory requirements.
• Strong data entry and documentation skills; manage multiple priorities in a fast-paced service environment.
• Demonstrated accountability and ownership in researching and resolving inquiries.

Responsibilities

• Provide bilingual customer support in English and Spanish for routine and complex inquiries.
• Research and resolve customer issues and educate on plans, policies, procedures, tools and resources.
• Coordinate with appropriate teams for review and escalation as needed.
• Handle inbound brokerage inquiries related to status, contracting, appointments, certifications, commissions and producer eligibility.
• Support processing of Medicare contracts and appointments, credentialing and recredentialing questions.

Skills

Bilingual

Time zone aware

Customer focus

Research & problem-solving

Multi-system navigation

Attention to detail

Policy & regulatory knowledge

Data entry

Accountability

Education

High school diploma

Tools

Microsoft Office

Job description

CVS Health is hiring a Bilingual Customer Service Representative to support customers in English and Spanish. You will handle routine and complex inquiries, educate customers on plans and resources, and document interactions while coordinating with broker services teams.

Responsibilities include processing brokerage inquiries, contracts, appointments, certifications, and producer eligibility, with emphasis on accuracy and compliance. Strong multitasking and data entry skills are required.