Bilingual Health Insurance Support Specialist

CVS Health; Charleston (WV); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Health benefits? Not specified

Job summary

CVS Health is seeking a Bilingual Customer Service Representative to provide professional support in English and Spanish, focusing on broker services and Medicare-related processes.

The role involves researching and resolving inquiries, educating customers on plans and policies, and coordinating with internal teams. A high school diploma is required, with 40 hours/week and a base pay range of $17.00–$34.15 per hour.

Qualifications

• Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages.
• Must be located in either Eastern or Central Time Zone.
• Strong verbal and written communication skills with a customer-focused and empathetic approach.
• Strong research, problem-solving, and analytical skills.
• Ability to navigate multiple systems, applications, and resources simultaneously.
• Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information.
• Ability to understand and apply established policies, procedures, and regulatory requirements.
• Strong data entry and documentation skills with the ability to manage multiple priorities in a fast-paced service environment.
• Demonstrated accountability and ownership in researching and resolving customer inquiries.

Responsibilities

• Serve as a key point of contact for English- and Spanish-speaking customers, providing professional and accurate support.
• Research and resolve inquiries, educate customers on plans, policies, procedures, tools, and resources, and document interactions.
• Coordinate with appropriate teams when additional review is required and assist with brokerage processes including contracts, appointments, certifications, and commissions.

Skills

Bilingual English/Spanish

Customer focus

Problem solving

Data entry

Multi-system navigation

Regulatory compliance

Documentation

Prioritization

Education

High school diploma or GED

Job description

CVS Health is seeking a Bilingual Customer Service Representative to provide professional support in English and Spanish, focusing on broker services and Medicare-related processes.

The role involves researching and resolving inquiries, educating customers on plans and policies, and coordinating with internal teams. A high school diploma is required, with 40 hours/week and a base pay range of $17.00–$34.15 per hour.