Bilingual Customer Service Specialist (EN/ES)

CVS Health; Harrisburg (Dauphin County); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Bilingual Customer Service Representative to provide professional English/Spanish support for routine and complex inquiries within Broker Services. You will research and resolve issues, educate customers on plans, and coordinate with other teams as needed.

You will handle inbound brokerage inquiries including contracts, appointments, certifications, commissions and producer eligibility.

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or GED required.

Responsibilities

• Provide professional and accurate bilingual support (English/Spanish) for routine and complex inquiries.
• Educate customers on applicable plans, policies, procedures, tools, and resources.
• Research and resolve issues, document interactions, and route to appropriate teams as needed.
• Handle inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility.

Skills

Bilingual English/Spanish

Verbal and written communication

Research and problem-solving

System navigation and data entry

Attention to detail and accuracy

Policy and regulatory understanding

Multitasking in fast-paced environment

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CVS Health is seeking a Bilingual Customer Service Representative to provide professional English/Spanish support for routine and complex inquiries within Broker Services. You will research and resolve issues, educate customers on plans, and coordinate with other teams as needed.

You will handle inbound brokerage inquiries including contracts, appointments, certifications, commissions and producer eligibility.