Bilingual Health Insurance Support Specialist

CVS Health; United States; Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Benefits package

Job summary

CVS Health is seeking a Bilingual Customer Service Representative to provide English and Spanish support for routine and complex inquiries within Broker Services. The role emphasizes accuracy, ownership, compliance, and delivering a positive customer experience.

The position requires a high school diploma or GED, strong communication, data entry, and the ability to navigate multiple systems. It is a full-time role with a typical 40-hour week and a competitive benefits package.

Qualifications

• Bilingual proficiency in English and Spanish with effective communication.
• Must be located in Eastern or Central Time Zone.
• Strong verbal and written communication with customer focus.
• Strong research and analytical skills.
• Ability to navigate multiple systems, applications, and resources.
• Attention to detail when processing contracts, appointments, certifications, commissions, and producer information.

Responsibilities

• Serve as key contact for customers in English and Spanish for routine and complex inquiries.
• Research and resolve issues; educate customers on plans, policies, procedures, tools, and resources.
• Document interactions and coordinate with teams for additional review.
• Handle inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility.
• Process Medicare contracts and appointments, verify certifications, review commission inquiries, perform data entry, assist with credentialing.

Skills

Bilingual English/Spanish

Time zone aware

Data entry

Analytical skills

Customer service

Policy navigation

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CVS Health is seeking a Bilingual Customer Service Representative to provide English and Spanish support for routine and complex inquiries within Broker Services. The role emphasizes accuracy, ownership, compliance, and delivering a positive customer experience.

The position requires a high school diploma or GED, strong communication, data entry, and the ability to navigate multiple systems. It is a full-time role with a typical 40-hour week and a competitive benefits package.