Bilingual Customer Support Specialist — EN/ES

CVS Health; Richmond (VA); On-site; USD 23,000 - 47,000; Full time

Job summary

CVS Health is seeking a highly motivated Bilingual Customer Service Representative to support English and Spanish speaking customers within Broker Services. This full-time role handles inquiries, explains Medicare-related processes, and coordinates with internal teams to resolve issues with care and accuracy.

The ideal candidate is fluent in English and Spanish, located in the Eastern or Central Time Zone, with strong communication, research, and data-entry skills.

Qualifications

• Bilingual English/Spanish proficiency required.
• Located in Eastern or Central Time Zone.
• Strong verbal and written communication with a customer focus.
• Strong research, problem-solving and analytical skills.
• Ability to navigate multiple systems and perform data entry.
• Understand and apply policies, procedures, and regulatory requirements.
• Manage multiple priorities in a fast-paced service environment.
• Demonstrated accountability in researching and resolving customer inquiries.

Responsibilities

• Provide bilingual support for routine and complex inquiries.
• Educate customers on plans, policies, procedures, tools, and resources.
• Document interactions and coordinate with teams for review and resolution.
• Process contracts, appointments, certifications, commissions, and producer information.

Skills

Bilingual English/Spanish

Time Zone: ET/CT

Customer-focused communication

Research & analytical skills

Documentation & data entry

Policy comprehension

Multitasking in fast-paced env

Accountability & ownership

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CVS Health is seeking a highly motivated Bilingual Customer Service Representative to support English and Spanish speaking customers within Broker Services. This full-time role handles inquiries, explains Medicare-related processes, and coordinates with internal teams to resolve issues with care and accuracy.

The ideal candidate is fluent in English and Spanish, located in the Eastern or Central Time Zone, with strong communication, research, and data-entry skills.