Bilingual Health Insurance Support Specialist

CVS Health; Atlanta (GA); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking a Bilingual Customer Service Representative to provide English/Spanish support for routine and complex inquiries. You will research, resolve issues, and educate customers on applicable health plans and resources while coordinating with related teams for review and documentation.

The role focuses on handling inbound brokerage inquiries, processing contracts, appointments, and producer information, with emphasis on accuracy and fast-paced service.

Qualifications

• Bilingual English/Spanish required for customer interactions.
• Must be in Eastern or Central Time Zone.
• Strong communication and customer-focused approach.
• Ability to research, solve problems, and analyze information.
• Must navigate multiple systems and document interactions.

Responsibilities

• Provide bilingual support for routine and complex inquiries.
• Research and resolve issues and educate customers on plans and procedures.
• Coordinate with relevant teams for review and approval.
• Document interactions and perform data entry as needed.

Skills

Bilingual English/Spanish

Customer service

Data entry

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CVS Health is seeking a Bilingual Customer Service Representative to provide English/Spanish support for routine and complex inquiries. You will research, resolve issues, and educate customers on applicable health plans and resources while coordinating with related teams for review and documentation.

The role focuses on handling inbound brokerage inquiries, processing contracts, appointments, and producer information, with emphasis on accuracy and fast-paced service.