Bilingual Health Insurance Support Specialist

CVS Health; Washington (District of Columbia); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Bilingual Customer Service Representative to provide professional and accurate support in English and Spanish for routine and complex inquiries. You will research and resolve issues, educate customers on applicable plans, policies, procedures, tools, and resources, and coordinate with teams for additional review as needed.

Within Broker Services, you will handle inquiries related to application status, contracting, appointments, certifications, commissions, and producer

Qualifications

• Bilingual proficiency in English and Spanish with customer support focus.
• Must be located in Eastern or Central Time Zone.
• Strong verbal and written communication with a customer-focused approach.
• Ability to navigate multiple systems and perform data entry.
• Attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information.
• Ability to understand and apply established policies and regulatory requirements.

Responsibilities

• Provide professional and accurate bilingual customer support.
• Research and resolve issues, educate customers on applicable plans, policies, procedures, tools, and resources.
• Document interactions and coordinate with appropriate teams for review when needed.
• Process Medicare contracts and appointments, verify certifications, review commissions.
• Assist with credentialing and recredentialing questions and support background check review.

Skills

Bilingual English/Spanish

Customer-focused

Research & problem-solving

Data entry

Attention to detail

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CVS Health is seeking a Bilingual Customer Service Representative to provide professional and accurate support in English and Spanish for routine and complex inquiries. You will research and resolve issues, educate customers on applicable plans, policies, procedures, tools, and resources, and coordinate with teams for additional review as needed.

Within Broker Services, you will handle inquiries related to application status, contracting, appointments, certifications, commissions, and producer