Bilingual Health Care Customer Advocate

CVS Health; Annapolis (MD); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is hiring a Bilingual Customer Service Representative to support customers in English and Spanish, resolving inquiries, educating on plans, and documenting interactions. The role emphasizes accuracy, ownership, and compliance within Broker Services.

The position requires strong communication, meticulous data handling, and the ability to navigate multiple systems in a fast-paced environment. This full-time role offers comprehensive benefits and growth opportunities.

Qualifications

• Bilingual in English and Spanish.
• Must be located in Eastern or Central Time Zone.
• Strong verbal and written communication with a customer-focused approach.
• Strong research, problem-solving, and analytical skills.
• Ability to navigate multiple systems and resources simultaneously.
• Strong attention to detail when processing contracts, appointments, and producer information.
• Ability to understand and apply policies, procedures, and regulatory requirements.
• Demonstrated accountability and ownership in researching inquiries.

Responsibilities

• Provide bilingual support for routine and complex customer inquiries in English and Spanish.
• Research and resolve issues, educate customers on applicable plans, policies, procedures, tools, and resources, document interactions, and coordinate with appropriate teams.
• Coordinate with internal teams for review, verification, and processing as needed.

Skills

Bilingual English/Spanish

Customer service

Communication

Attention to detail

Data entry

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Office

CRM systems

Job description

CVS Health is hiring a Bilingual Customer Service Representative to support customers in English and Spanish, resolving inquiries, educating on plans, and documenting interactions. The role emphasizes accuracy, ownership, and compliance within Broker Services.

The position requires strong communication, meticulous data handling, and the ability to navigate multiple systems in a fast-paced environment. This full-time role offers comprehensive benefits and growth opportunities.