Bilingual Health Insurance Support Specialist (EN/ES)

CVS Health; Montpelier (VT); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a Bilingual Customer Service Representative to provide professional support in English and Spanish for routine and complex inquiries. You will research, resolve issues, educate customers on plans and resources, and document interactions.

In Broker Services, you’ll handle inbound inquiries about contracts, appointments, certifications, and commissions, ensuring accuracy and compliance while maintaining a positive customer experience.

Qualifications

• Bilingual proficiency in English and Spanish with clear communication.
• Must be located in Eastern or Central Time Zone.
• Strong verbal and written communication with customer focus.

Responsibilities

• Assist customers in English and Spanish, resolving routine and complex inquiries.
• Educate customers on applicable plans, policies, procedures, tools, and resources.
• Document interactions and coordinate with internal teams as needed.
• Handle inbound brokerage inquiries related to application status, contracting, appointments, certifications, and commissions.

Skills

Bilingual English/Spanish

Customer-focused

Research & problem-solving

Accuracy & data entry

System navigation

Time management

Education

High school diploma or equivalent

Job description

CVS Health is seeking a Bilingual Customer Service Representative to provide professional support in English and Spanish for routine and complex inquiries. You will research, resolve issues, educate customers on plans and resources, and document interactions.

In Broker Services, you’ll handle inbound inquiries about contracts, appointments, certifications, and commissions, ensuring accuracy and compliance while maintaining a positive customer experience.