Bilingual Health Support Specialist (English/Spanish)

CVS Health; Springfield (IL); On-site; USD 23,000 - 47,000; Full time

Job summary

CVS Health in Springfield, IL, is seeking a Bilingual Customer Service Representative to provide English and Spanish support for routine and complex inquiries within Broker Services. You will research, resolve, educate customers on plans and policies, document interactions, and coordinate with teams when reviews are needed.

The role emphasizes accuracy, ownership, compliance, and delivering a positive customer experience across both languages.

Qualifications

• Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages.
• Must be located in either Eastern or Central Time Zone.
• Strong verbal and written communication skills with a customer-focused and empathetic approach.
• Strong research, problem-solving, and analytical skills.
• Ability to navigate multiple systems, applications, and resources simultaneously.
• Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information.
• Ability to understand and apply established policies, procedures, and regulatory requirements.
• Strong data entry and documentation skills.Ability to manage multiple priorities in a fast-paced service environment.
• Demonstrated accountability and ownership in researching and resolving customer inquiries.

Skills

Bilingual proficiency

Time zone awareness

Verbal and written communication

Research and analytical skills

System navigation

Detail-oriented data processing

Policy understanding

Data entry and documentation

Accountability and ownership

Education

High school diploma

Job description

CVS Health in Springfield, IL, is seeking a Bilingual Customer Service Representative to provide English and Spanish support for routine and complex inquiries within Broker Services. You will research, resolve, educate customers on plans and policies, document interactions, and coordinate with teams when reviews are needed.

The role emphasizes accuracy, ownership, compliance, and delivering a positive customer experience across both languages.