Bilingual Customer Care & Order Coordinator

Real Floors; Charlotte (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Holidays

PTO - Paid Time Off

FREE Life Insurance

FREE AD&D Insurance

FREE Disability Insurance

Health Care Insurance - Company pays

Dental & Vision Care Insurance options

401(K) Retirement Plan + GENEROUS plan

Fitness Reimbursement

Referral Bonus

Financial Wellness Classes

Employee Loan Program

Job summary

Real Floors, Inc. is seeking a Bilingual Customer Service Representative to join our office-based team in Charlotte, NC. This full-time role supports coordination between customers and subcontracted service providers, handling orders and inquiries with a focus on accuracy and timely communication.

Responsibilities include order processing, problem solving, and cross-department coordination. 2+ years of customer service, fluent English/Spanish, and strong computer skills are required.

Qualifications

• Bilingual fluency in English and Spanish required.

Responsibilities

• Process and manage incoming customer orders via phone, email, and online portal.
• Provide clear and helpful solutions to customer inquiries.
• Maintain accurate records of order details, billing, and payroll data.
• Coordinate with internal departments to resolve issues related to orders and installations.

Job description

Real Floors, Inc. is seeking a Bilingual Customer Service Representative to join our office-based team in Charlotte, NC. This full-time role supports coordination between customers and subcontracted service providers, handling orders and inquiries with a focus on accuracy and timely communication.

Responsibilities include order processing, problem solving, and cross-department coordination. 2+ years of customer service, fluent English/Spanish, and strong computer skills are required.