Bilingual Customer Service Representative

Real Floors; Charlotte (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Holidays

PTO - Paid Time Off

FREE Life Insurance

FREE AD&D Insurance

FREE Disability Insurance

Health Care Insurance - Company pays

Dental & Vision Care Insurance options

401(K) Retirement Plan + GENEROUS plan

Fitness Reimbursement

Referral Bonus

Financial Wellness Classes

Employee Loan Program

Job summary

Real Floors, Inc. is seeking a Bilingual Customer Service Representative to join our office-based team in Charlotte, NC. This full-time role supports coordination between customers and subcontracted service providers, handling orders and inquiries with a focus on accuracy and timely communication.

Responsibilities include order processing, problem solving, and cross-department coordination. 2+ years of customer service, fluent English/Spanish, and strong computer skills are required.

Qualifications

• Bilingual fluency in English and Spanish required.

Responsibilities

• Process and manage incoming customer orders via phone, email, and online portal.
• Provide clear and helpful solutions to customer inquiries.
• Maintain accurate records of order details, billing, and payroll data.
• Coordinate with internal departments to resolve issues related to orders and installations.

Job description

JOB TITLE: Bilingual Customer Service Representative

REPORTS TO: Administrative Specialist (SFR)

LOCATION: 3201 Parkside Dr, Charlotte, NC 28208

JOB TYPE: Full-Time | Monday-Friday | 9:00AM-6:00PM

COMPANY OVERVIEW

Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country --- we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.

JOB OVERVIEW

We’re looking for a reliable and customer-focused Customer Service Representative to join our team in a full-time, office-based role. This position plays a key part in ensuring smooth communication between customers and subcontracted service providers. You’ll help coordinate schedules, address questions or concerns, and work closely with both internal teams and external partners to ensure jobs are completed efficiently and professionally. We’re a team that believes in working hard, supporting one another, and keeping things positive. If you're someone who enjoys problem-solving, staying organized, and contributing to a collaborative work environment, this could be a great fit for you.

RESPONSIBILITIES

• Process and manage incoming customer orders via phone, email, and our online portal.
• Provide clear and helpful solutions to customer inquiries and direct them as needed.
• Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
• Coordinate with internal departments to resolve any issues related to orders and installations.

QUALIFICATIONS

• Bilingual fluency in English and Spanish is required for effective communication in this role.
• 2+ years of customer service experience, preferably over the phone.
• Strong computer skills, with the ability to learn new systems quickly.
• Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
• Professional communication skills, both verbal and written, with a focus on customer satisfaction.
• Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.

AMAZING BENEFITS

• Paid Holidays
• PTO - Paid Time Off
• FREE Life Insurance
• FREE AD&D Insurance
• FREE Disability Insurance
• Health Care Insurance - Company pays most of the cost!
• Dental & Vision Care Insurance options
• 401(K) Retirement Plan + GENEROUS company match
• Fitness Reimbursement
• Referral Bonus
• Financial Wellness Classes
• Employee Loan Program
• More!

Real Floors: We Live "Got-Your-Back-Ability" Every Day!

Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.