Bilingual Customer Support & Sales Agent

MCI; Idaho; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers is seeking a motivated customer service professional to interact with customers across the United States. This role involves handling customer interactions both inbound and outbound, promoting a best-in-class service experience.

The ideal candidate must be fluent in English and Spanish, possess excellent communication skills, and demonstrate reliability. We offer competitive pay, health benefits, and ample opportunity for career growth.

Qualifications

• Must be 18 years of age or older.
• Strong typing skills (20+ words a minute).
• Ability to stay focused and self-manage.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Document and process customer claims accurately.
• Utilize training to answer customer questions.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Strong team orientation

Conflict resolution aptitude

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking a motivated customer service professional to interact with customers across the United States. This role involves handling customer interactions both inbound and outbound, promoting a best-in-class service experience.

The ideal candidate must be fluent in English and Spanish, possess excellent communication skills, and demonstrate reliability. We offer competitive pay, health benefits, and ample opportunity for career growth.