Bilingual Customer Support & Sales Agent

MCI; Oregon (WI); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Paid Training

Job summary

MCI Careers is seeking dedicated customer service representatives who will be responsible for handling customer interactions effectively and ensuring a high-quality experience. Candidates should possess strong communication skills and be fluent in both English and Spanish.

The role offers numerous benefits such as paid time off, health coverage, and opportunities for career advancement. The ideal candidate is reliable and thrives in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Ensure first call resolution through problem solving.
• Accurately document and process customer claims.

Skills

Customer service oriented

Bilingual (English and Spanish)

Organizational skills

Communication skills

Problem-solving

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking dedicated customer service representatives who will be responsible for handling customer interactions effectively and ensuring a high-quality experience. Candidates should possess strong communication skills and be fluent in both English and Spanish.

The role offers numerous benefits such as paid time off, health coverage, and opportunities for career advancement. The ideal candidate is reliable and thrives in a fast-paced environment.