Bilingual Customer Experience Specialist - Internal

QPS Employment Group; Town of Brookfield (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

ESOP

Health

Dental

Vision

Short & Long Term Disability

Life Insurance

Health Savings Account

Limited Purpose FSA

Dependent Care Reimbursement

401k

PTO

Birthday

Holiday

Educational Assistance

Job summary

QPS Employment Group is hiring a Customer Experience Assistant for our HQ in Brookfield, WI. This full-time internal role will interact with internal employees, candidates, and client companies to ensure accurate information and positive service.

Hours are 9:30am-6pm, Monday through Friday. You will document in our software, perform light background checks and searches, and deliver excellent customer service.

Qualifications

• Previous telephone customer service experience or call center preferred.
• Bilingual in Spanish and English preferred.
• High School diploma or GED preferred.
• Knowledge of Microsoft Windows programs.
• Professional and effective telephone and written communication skills.

Responsibilities

• Answer, screen, and direct incoming calls.
• Verify customer information.
• Document and update records in the software database after communicating with the customer.
• Perform basic background checks on customers.
• Perform basic searches within the software database.
• Provide excellent customer service.

Skills

Telephone customer service

Bilingual – Spanish & English

Communication skills

Education

High School diploma or GED

Tools

Microsoft Windows

Job description

QPS Employment Group is hiring a Customer Experience Assistant for our HQ in Brookfield, WI. This full-time internal role will interact with internal employees, candidates, and client companies to ensure accurate information and positive service.

Hours are 9:30am-6pm, Monday through Friday. You will document in our software, perform light background checks and searches, and deliver excellent customer service.