Bilingual Customer Experience Assistant

QPS Employment Group; Town of Brookfield (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

ESOP

Health

Dental

Vision

Short & Long Term Disability

Life Insurance

Health Savings Account

Limited Purpose FSA

Dependent Care Reimbursement

401k

PTO

Birthday

Holiday

Educational Assistance

Job summary

QPS Employment Group is hiring a Customer Experience Assistant for our HQ in Brookfield, WI. This full-time internal role will interact with internal employees, candidates, and client companies to ensure accurate information and positive service.

Hours are 9:30am-6pm, Monday through Friday. You will document in our software, perform light background checks and searches, and deliver excellent customer service.

Qualifications

• Previous telephone customer service experience or call center preferred.
• Bilingual in Spanish and English preferred.
• High School diploma or GED preferred.
• Knowledge of Microsoft Windows programs.
• Professional and effective telephone and written communication skills.

Responsibilities

• Answer, screen, and direct incoming calls.
• Verify customer information.
• Document and update records in the software database after communicating with the customer.
• Perform basic background checks on customers.
• Perform basic searches within the software database.
• Provide excellent customer service.

Skills

Telephone customer service

Bilingual – Spanish & English

Communication skills

Education

High School diploma or GED

Tools

Microsoft Windows

Job description

QPS Employment Group is hiring for a Customer Experience Assistant for our HQ in Brookfield, WI. The Customer Experience Assistant will talk to QPS internal employees, candidates looking for work, companies calling to hire, references, and much more.

This is a full-time internal position with QPS. Hours will be 9:30am-6pm, Monday-Friday.

Join an award-winning organization that offers growth both inside and outside of the company. QPS values your ability to advance and improve, as you develop a lasting career with one of the Midwest's most dynamic companies. Learn what it's like to work internally at QPS and how we provide positive experiences with everyone we interact with through our company's Six Core Beliefs:

Family Spirit: We are more than just a team. We go above and beyond for each other as a true family does and strive to support all who interact with our great company.

High Touch: We have an emotional impact on all who work with us and never accept the status quo. We say YES and turn the ordinary to extraordinary.

Passion: Our rewards come from the impact we have on others. We create valuable relationships that illustrate just how important each of us truly is. We engage with each other in meaningful connections that better all of us.

Legacy: We build a lasting path within the organization. We inspire growth and encourage each other to continuously learn from, as well as teach, those we serve. We appreciate each other and see everyone's value.

Innovation: We take risks and inspire change at all levels of the organization. We understand that both successes and failures help build a transformational organization that continuously learns and improves.

Collaboration: We work without boundaries and know that together we can accomplish anything. By empowering all voices, we develop ideas and solutions that create a positive experience for all involved.

Duties:

• Answer, screen, and direct incoming calls
  
• Verify customer information
  
• Accurately document and make appropriate changes in software database following communication with customer
  
• Perform basic background checks on customers
  
• Perform basic searches within the software database
  
• Provide excellent customer service
  

Qualifications:

• Bilingual, Spanish and English - not required, but preferred
  
• Previous telephone customer service experience - call center or high volume customer service environment preferred.
  
• High School diploma or GED preferred
  
• Knowledge of Microsoft Windows programs
  
• Professional and effective telephone and written communication skills
  

Benefits:

• We are proudly 100% employee-owned (ESOP)
• Health
• Dental
• Vision
• Short & Long Term Disability
• Life Insurance
• Health Savings Account (HSA)
• Limited Purpose FSA
• Dependent Care Reimbursement
• 401k
• PTO
• Birthday
• Holiday
• Educational Assistance.