Bilingual Customer Service Coordinator - ERP & Logistics

QPS Employment Group; Wisconsin; On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Equal opportunity employer

Competitive benefits

Job summary

QPS Employment Group in Mount Pleasant, WI is seeking a Customer Service professional for a potential-to-hire position. The role handles domestic and international orders, supports logistics, and collaborates with Supply Chain and Accounting to ensure accurate invoicing and timely delivery.

Requirements include a Bachelor's degree or 1–2 years experience, bilingual English/Spanish, knowledge of SAP and Office, and strong communication.

Qualifications

• Bachelor's Degree or 1-2 years equivalent experience preferred.
• Fluent in reading, writing, and speaking English and Spanish; Portuguese is a plus.
• Working knowledge of logistics and manufacturing processes.

Responsibilities

• Receives and processes both domestic and international orders in ERP system.
• Determine availability, pricing, and delivery; communicate with customers.
• Collaborate with Supply Chain, Planning, Quality, and Warehousing to resolve issues.
• Manage CSRs by gathering info and coordinating actions with stakeholders.
• Improve cross-functional partnerships for upsteam/downstream changes.
• Update customer data in ERP and other systems for accuracy.
• Handle AR tasks including invoicing and collections.
• Participate in monthly trainings and process documentation requests.

Skills

English fluency

Spanish fluency

Interpersonal skills

Team collaboration

Lean mindset

Adaptability

Customer service orientation

Education

Bachelor's degree

Tools

SAP

Batch Master

Microsoft Office

Job description

QPS Employment Group in Mount Pleasant, WI is seeking a Customer Service professional for a potential-to-hire position. The role handles domestic and international orders, supports logistics, and collaborates with Supply Chain and Accounting to ensure accurate invoicing and timely delivery.

Requirements include a Bachelor's degree or 1–2 years experience, bilingual English/Spanish, knowledge of SAP and Office, and strong communication.