Bilingual Customer Experience Specialist (Multi-Location)

Bennetts Company; Town of Weston (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Bennetts Company is seeking a Bilingual Multi-Location Customer Service Specialist to support multiple locations in Wisconsin. The role focuses on answering inquiries, resolving issues, and maintaining product knowledge to uphold brand standards.

The ideal candidate will be fluent in English and another language, with strong communication skills and a customer-focused mindset to drive positive customer experiences across locations.

Qualifications

• Fluent in English and at least one additional language.
• Customer-focused mindset with strong communication skills.
• Ability to work effectively with teams to improve processes and outcomes.
• Detail-oriented with knowledge of products and services.

Responsibilities

• Answer customer inquiries and resolve questions, issues, and product/service challenges.
• Ensure high customer satisfaction through accurate, helpful communication.
• Maintain strong knowledge of products, services, and store offerings.

Skills

Bilingual

Customer service

Communication

Team collaboration

Problem solving

Job description

Bennetts Company is seeking a Bilingual Multi-Location Customer Service Specialist to support multiple locations in Wisconsin. The role focuses on answering inquiries, resolving issues, and maintaining product knowledge to uphold brand standards.

The ideal candidate will be fluent in English and another language, with strong communication skills and a customer-focused mindset to drive positive customer experiences across locations.