Customer Service

QPS Employment Group; Wisconsin; On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Equal opportunity employer

Competitive benefits

Job summary

QPS Employment Group in Mount Pleasant, WI is seeking a Customer Service professional for a potential-to-hire position. The role handles domestic and international orders, supports logistics, and collaborates with Supply Chain and Accounting to ensure accurate invoicing and timely delivery.

Requirements include a Bachelor's degree or 1–2 years experience, bilingual English/Spanish, knowledge of SAP and Office, and strong communication.

Qualifications

• Bachelor's Degree or 1-2 years equivalent experience preferred.
• Fluent in reading, writing, and speaking English and Spanish; Portuguese is a plus.
• Working knowledge of logistics and manufacturing processes.

Responsibilities

• Receives and processes both domestic and international orders in ERP system.
• Determine availability, pricing, and delivery; communicate with customers.
• Collaborate with Supply Chain, Planning, Quality, and Warehousing to resolve issues.
• Manage CSRs by gathering info and coordinating actions with stakeholders.
• Improve cross-functional partnerships for upsteam/downstream changes.
• Update customer data in ERP and other systems for accuracy.
• Handle AR tasks including invoicing and collections.
• Participate in monthly trainings and process documentation requests.

Skills

English fluency

Spanish fluency

Interpersonal skills

Team collaboration

Lean mindset

Adaptability

Customer service orientation

Education

Bachelor's degree

Tools

SAP

Batch Master

Microsoft Office

Job description

Position Title

Customer Service

Wage

$24.00 - $25.00/Hour

Shift

1st Shift

Hours

7:00 AM - 3:30 PM Monday - Friday

QPS Employment Group has a great opportunity available for a Customer Service at a company in Mount Pleasant, WI. This is a potential to hire position.

Customer Service Responsibilities

• Receives and processes both domestic and international orders in company-based ERP system
• Determines product availability, pricing, and delivery methods, understanding special customer requirements; checks for accuracy and completeness, and communicates with customers regularly
• Works with multiple departments such as Supply Chain, Planning, Quality, and the Warehousing teams to resolve any customer issues
• Fields and owns Customer related product issues/Customer Service Requests (CSRs) by gathering the relevant information from the customer, assigning responsible parties for the specific issue the customer needs resolution for. Communicates actions to customer where appropriate
• Develops and maintain cross-functional partnerships for all upstream and downstream teams to identify improvement opportunities and implement successful change
• Updates customer specific data in company-based ERP System and other systems to ensure accuracy in customer information
• Fields requests to appropriate teams or affiliate plants
• AR tasks including daily customer invoicing, collection of past due invoices, assisting accounting in rectifying customer account as needed
• Participating in and completing monthly trainings as required
• Submitting Samples and Documentation requests on behalf of Sales as needed

Requirements for Customer Service

• Bachelor's Degree or 1-2 years equivalent experience preferred
• Ability to read, write and speak English and Spanish fluently. Ability to speak Portuguese is a benefit
• Working knowledge of logistics and manufacturing processes
• Possesses a working knowledge in Microsoft Office programs, SAP and Batch Master
• Ability to perform conversion calculations with units of measure, money, and other basic math functions as needed
• Excellent interpersonal skills
• Communicates effectively with the ability to ask the pertinent question(s) to determine customer needs
• Ability to work effectively within a team environment and collaborate on issues
• Familiarity with delivery schedules, routing, incoterms and carriers preferred
• Proven lean process improvement mindset
• Ability to flex and adapt to change
• Food industry knowledge a plus

IND012

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.

Why Work with QPS?

• Access to sought-after positions with leading employers
• Dedicated placement specialists who will guide you through every step of the job search process

We are proud to be an equal opportunity employer.