Bilingual Customer Care Specialist - Growth & Perks

Associated Bank; Hales Corners (WI); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Sunday off

Bonus for Saturdays

Job summary

Associated Bank is seeking a Customer Care Representative in Wisconsin to deliver empathetic, knowledgeable service by phone and email. The role focuses on resolving inquiries, troubleshooting issues, and guiding customers through banking products while maintaining compliance and quality standards.

Ideal candidates have a high school diploma and less than two years in customer service, with bilingual English/Spanish skills as a strong plus.

Qualifications

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Bilingual English/Spanish

Customer service

Education

High school diploma or equivalent

Job description

Associated Bank is seeking a Customer Care Representative in Wisconsin to deliver empathetic, knowledgeable service by phone and email. The role focuses on resolving inquiries, troubleshooting issues, and guiding customers through banking products while maintaining compliance and quality standards.

Ideal candidates have a high school diploma and less than two years in customer service, with bilingual English/Spanish skills as a strong plus.