Remote Bilingual Customer Service Representative

EchoStar; United States; Remote; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA

401(K) with company match

Employee stock purchasing program

Tuition reimbursement

Discounts on DISH TV

Job summary

EchoStar is hiring for a Remote Customer Experience Representative to handle billing, programming, and technical questions while promoting products and services for value and satisfaction. Full-time with company-provided equipment.

You will handle tech support and customer service calls, engaging with diverse customers and offering solutions. Training is provided and benefits include medical, dental, vision, and 401(k) options.

Qualifications

• High school diploma or GED required.
• Six months of related customer service and troubleshooting experience and/or training.
• Flexible to work shifts that might include evenings, weekends, or holidays.
• Smartphone or device with active data network connection.
• Fluent in English and Spanish.

Responsibilities

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift.
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues.

Skills

Customer service

Troubleshooting

Bilingual English/Spanish

Communication

Remote work readiness

Education

High school diploma or GED

Tools

Smartphone

Mobile data connection

Job description

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.

Job Duties and Responsibilities

$15.00 + .50/hr Language Differential - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!

What You’ll Be Doing:

• Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
• Engage with a diverse consumer base to provide solutions for customer needs and technical issues

What’s in it for You:

• Career Growth: Opportunity to promote two levels within your first year!
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)

This is a Full Time, Work-From-Home position with Company-provided equipment.

Skills, Experience and Requirements

• High school diploma or GED
• Six months of related customer service and troubleshooting experience and/or training
• Flexible to work shifts that might include evenings, weekends, or holidays
• Smartphone or device with active data network connection
• Fluent in English and Spanish