Customer & Technical Support Rep

AppleOne Employment Services; McAllen (TX); Remote; USD 16,000 - 23,000; Full time

Job summary

AppleOne Employment Services is seeking a Customer & Technical Support Rep for a full-time, direct hire, 100% remote position. You will assist customers with account questions, online platforms, and basic technical troubleshooting, adapting to a friendly, patient service approach.

You will join a professional, team‑oriented environment that values clear communication, dependable service, and problem solving.

Qualifications

• Provide customer support by phone, email, and live chat.
• Help customers navigate online systems and resolve basic technical issues.
• Accurately document interactions and update customer information.
• Coordinate with internal teams to resolve escalated customer concerns.
• Strong verbal and written communication skills.
• Positive, patient, and customer-focused attitude.

Responsibilities

• Assists customers through incoming phone calls, emails, and live chat.
• Answer questions related to accounts, products, services, and online systems.
• Troubleshoot basic technical issues and guide customers through clear solutions.
• Document customer interactions accurately and update account information as needed.
• Escalate more complex concerns to internal teams and follow through on resolutions.
• Deliver professional, patient, and helpful support during each customer interaction.

Skills

Customer support

System navigation

Team coordination

Communication skills

Problem solving

Remote work

Education

High school diploma or GED

Job description

Job Summary

We are hiring a Customer & Technical Support Rep for a full-time, direct hire, 100% remote opportunity supporting customers with account questions, online platforms, and basic technical troubleshooting. This role is a strong fit for someone who enjoys helping people, communicates clearly, and is comfortable navigating computer systems in a customer-focused environment.

This position offers consistent full-time hours, a steady schedule, and the opportunity to build valuable experience in both customer service and technical support. You will be part of a professional, team-oriented environment where dependable service, patience, and problem-solving are valued. Supportive leadership, clear expectations, and collaborative internal teams help create a positive remote work experience.

Key Responsibilities

• Assists customers through incoming phone calls, emails, and live chat.
• Answer questions related to accounts, products, services, and online systems.
• Troubleshoot basic technical issues and guide customers through clear solutions.
• Document customer interactions accurately and update account information as needed.
• Escalate more complex concerns to internal teams and follow through on resolutions.
• Deliver professional, patient, and helpful support during each customer interaction.

Compensation and Benefits

• Pay: $14.00 per hour.
• Job Type: Direct hire.
• Work Location: 100% remote.
• Schedule: Full-time, 8-hour shifts.
• Hours: Consistent shifts scheduled within operating hours of 7:00 AM to 9:00 PM.
• Candidates must be available to work within the designated operating hours.

Required Qualifications and Skills

• Provide customer support by phone, email, and live chat.
• Help customers navigate online systems and resolve basic technical issues.
• Accurately document interactions and update customer information.
• Coordinate with internal teams to resolve escalated customer concerns.
• At least 1 year of customer service experience required.
• Experience in a call center or high-volume customer service environment is helpful.
• High school diploma or GED required.
• Comfortable using multiple computer systems and learning new technology.
• Ability to troubleshoot basic technical issues and explain solutions clearly.
• Strong verbal and written communication skills.
• Positive, patient, and customer-focused attitude.
• Strong attention to detail, problem-solving skills, and dependability.
• Ability to work a consistent full-time remote schedule within operating hours.

Preferred Qualifications

• Previous technical customer service experience.
• Experience supporting customers through live chat, email, and phone channels.
• Prior remote work experience in a customer support or call center role.
• Familiarity with online account systems, customer databases, or ticketing platforms.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.