Bilingual Customer Care Specialist - Billing & Services

City of Irving; Irving (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

TMRS retirement

Job summary

City of Irving is seeking a customer service clerk to handle water service transactions and billing support. Duties include processing contracts, changing addresses, and coordinating orders through CIS with field and billing units.

Requires a high school diploma and 2 years of experience in high-volume operations and accounting in a customer-service setting. Bilingual English/Spanish is a plus; proficiency with 10-key and Microsoft Office is expected.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in high-volume operations and general accounting in a customer service environment.
• Bilingual English/Spanish is beneficial.
• Experience using 10-key adding machines and MS Office.
• Working knowledge of other basic office machinery.

Responsibilities

• Complete contract forms and prepare change of address records.
• Receive orders for installation, turn-on, disconnection and other changes.
• Issue customer orders through CIS to coordinate with field and billing units.
• Resolve billing/service complaints and refer grievances for investigation.
• Perform cashiering and monitor/reconcile daily transactions.

Skills

Customer service

Communication

Teamwork

Bilingual English/Spanish

Education

High school diploma or equivalent

Two years experience in high-volume operations & accounting in CS

Tools

Microsoft Office

10-key adding machine

Office machinery

Job description

City of Irving is seeking a customer service clerk to handle water service transactions and billing support. Duties include processing contracts, changing addresses, and coordinating orders through CIS with field and billing units.

Requires a high school diploma and 2 years of experience in high-volume operations and accounting in a customer-service setting. Bilingual English/Spanish is a plus; proficiency with 10-key and Microsoft Office is expected.