CIS Utility Billing & Customer Care Specialist

City of Garland; Salt Lake City (UT); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

City of Garland is seeking a Billing Clerk to manage customer billing and profile data within the CIS system. You will perform billing operations, adjust meter readings, and generate reports to support accurate charges.

The role involves coordinating with a third-party mailing vendor and addressing customer inquiries. Strong Microsoft Office skills and calm, professional communication are essential.

Qualifications

• High School Diploma or GED required.
• 2 years utility customer service billing or CIS experience preferred.
• Experience with billing systems and CIS operations is a plus.

Responsabilités

• Process and maintain customer billing and profile information in CIS.
• Handle billing operations and adjust readings as needed.
• Collaborate with third party mailing vendor and manage returned mail.
• Report on corrective actions when CIS processes fail.
• Investigate tampering and revenue protection issues with other city departments.
• Assist in disputes regarding tampering charges by phone or in person.

Connaissances

De-escalation

Listening to customers

Diplomacy with the public

Microsoft Office

Customer service

Formation

High School Diploma or GED

Advanced study or training beyond HS

Outils

Microsoft Office Suite

Description du poste

City of Garland is seeking a Billing Clerk to manage customer billing and profile data within the CIS system. You will perform billing operations, adjust meter readings, and generate reports to support accurate charges.

The role involves coordinating with a third-party mailing vendor and addressing customer inquiries. Strong Microsoft Office skills and calm, professional communication are essential.