Customer Service Representative

City of Irving; Irving (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

TMRS retirement

Job summary

City of Irving is seeking a customer service clerk to handle water service transactions and billing support. Duties include processing contracts, changing addresses, and coordinating orders through CIS with field and billing units.

Requires a high school diploma and 2 years of experience in high-volume operations and accounting in a customer-service setting. Bilingual English/Spanish is a plus; proficiency with 10-key and Microsoft Office is expected.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in high-volume operations and general accounting in a customer service environment.
• Bilingual English/Spanish is beneficial.
• Experience using 10-key adding machines and MS Office.
• Working knowledge of other basic office machinery.

Responsibilities

• Complete contract forms and prepare change of address records.
• Receive orders for installation, turn-on, disconnection and other changes.
• Issue customer orders through CIS to coordinate with field and billing units.
• Resolve billing/service complaints and refer grievances for investigation.
• Perform cashiering and monitor/reconcile daily transactions.

Skills

Customer service

Communication

Teamwork

Bilingual English/Spanish

Education

High school diploma or equivalent

Two years experience in high-volume operations & accounting in CS

Tools

Microsoft Office

10-key adding machine

Office machinery

Job description

Job Posting

Duties include completing contract forms, preparing change of address records, receiving orders for installation, turn-on, disconnection and other changes in water service; issuing customer orders through the Computer Information System (CIS) software to coordinate with both field and billing units; resolving billing or service complaints and referring grievances to designated departments for investigation; and performing financial transactions such as cashiering for charges billed, and monitoring and reconciling daily transactions. Duties will require providing a high level of customer service to callers and visitors both internal and external.

A high school diploma or equivalent and two years experience using high volume operations standards and general accounting principles in a customer service environment is required. Good communication, teamwork and customer service skills are essential. Bilingual (English/Spanish) skills beneficial. Must have experience using 10-key adding machines, be proficient in Microsoft Office applications and have working knowledge of other basic office machinery.

Pay Grade GG11 / Full pay range $18.81 - $26.52 per hour.

Culture

As a leader in water quality management, Irving Water Utilities strives to implement water quality protection standards and practices for its facilities and projects, and to maintain and implement state and federal water quality standards to a growing population of over 200,000. Water Utilities implements innovative and effective actions designed to provide excellent water quality and achieve high environmental leadership goals. Irving’s role as a water quality leader is to ensure the highest level of environmental protection for the Irving community. Our staff participates in activities and events and serves on committees to facilitate the protection, improvement and good stewardship of watersheds in North Central Texas.

The City of Irving strives to be the most inclusive, welcoming, respectful and understanding municipal organization in North Texas. Irving is home to one of the most diverse ZIP codes in the nation, with many religions, races, nationalities and beliefs represented. The city acknowledges that its employees’ diversity make them uniquely qualified to serve. This is achieved by building and nurturing an employment base that better reflects the races, cultures, faiths, gender identities, generations and philosophies of the community. The goal is to create programming and engagement opportunities, implement best and emerging practices, and foster an environment of understanding and respect. This allows for equitable access to programs and services, removal of barriers for engagement, and a culture of safety, trust and belonging.

For City of Irving full-time employees only, competitive health benefits and participation in TMRS are offered. More information can be found online at https://irvingtx.gov/index.php?section=hr-employment-benefits.

Microsoft Office Skill Level

Please indicate your skill level (beginner, intermediate or advanced) for each of the MS products with which you have experience (e.g. MS Word, Excel, Outlook, Access, PowerPoint).

Bilingual

Please indicate which languages and if you have the ability to read, write and/or speak those languages. If you are not, please enter N/A.