Bilingual Customer Service Specialist - Utilities & Water

C & R WATER SUPPLY, INC.; Willis (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Training & development

Job summary

C & R Water Supply, Inc. in Willis, TX is seeking a friendly Customer Service Representative to be the voice of the company, assisting customers by phone, email, and in person, and ensuring timely, accurate service.

This on-site role emphasizes clear communication, data entry, and teamwork in a fast-paced utility environment, with opportunities to grow, contribute to customer satisfaction, and support billing inquiries.

Qualifications

• Prior customer service experience preferred, ideally in utilities, water supply, or a related field.
• Strong verbal and written communication skills.
• Proficient in basic computer applications and data entry.
• Ability to multitask and stay organized in a busy office environment.
• Friendly, patient, and professional demeanor with a customer-first attitude.
• Bilingual required.
• Reliable, punctual, and a strong team player.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person
• Process customer orders, account updates, and service requests accurately and efficiently
• Resolve customer complaints and concerns with professionalism and a solutions-focused approach
• Maintain detailed and accurate customer records in the company database
• Coordinate with internal teams to ensure timely service delivery and follow-up
• Provide product and service information to new and existing customers
• Support billing inquiries and assist with payment processing as needed

Skills

Customer service

Verbal & written communication

Data entry

Bilingual

Multitasking

Job description

C & R Water Supply, Inc. in Willis, TX is seeking a friendly Customer Service Representative to be the voice of the company, assisting customers by phone, email, and in person, and ensuring timely, accurate service.

This on-site role emphasizes clear communication, data entry, and teamwork in a fast-paced utility environment, with opportunities to grow, contribute to customer satisfaction, and support billing inquiries.