Bilingual Utility Customer Support Specialist

COH City Of Hialeah; United States; On-site; USD 31,000 - 59,000; Full time

Job summary

The City of Hialeah is seeking a Customer Service Clerk to handle inquiries related to water and sewer services, billing and new service requests. You will interact with customers by phone and in person, resolving billing concerns and providing accurate information, while maintaining records and following established procedures.

Proficiency in English and Spanish, plus at least one year in customer service, is required; high school diploma or GED is essential.

Qualifications

• Must be a high school graduate or have a G.E.D. equivalency certificate.
• Must be bi-lingual in English and Spanish and have at least one (1) year experience working in a customer service environment.
• Sales experience does not constitute customer service experience for the purpose of qualifying for this position.
• English & Spanish Speaking preferred.

Responsibilities

• Receives customer inquiries in the office or by telephone regarding high bills, low pressure, leaks in mains or lines, final bills, connecting or disconnecting of service, or refund of deposits.
• Processes call with tact and politeness.
• Resolves controversies of water bills.
• Estimates charges where defective or stopped meters are discovered.
• Collects delinquent water bills; explains department billing procedure and requirements for starting or terminating service.
• Performs a wide variety of clerical tasks in the office in maintaining records of customer contacts, checking bills for lack of payment, or maintaining service records.
• Accesses information by computer.

Skills

Bilingual English & Spanish

Customer service

Data entry / clerical

Billing concepts

Education

High School Diploma or GED

Tools

Computer literacy

Job description

The City of Hialeah is seeking a Customer Service Clerk to handle inquiries related to water and sewer services, billing and new service requests. You will interact with customers by phone and in person, resolving billing concerns and providing accurate information, while maintaining records and following established procedures.

Proficiency in English and Spanish, plus at least one year in customer service, is required; high school diploma or GED is essential.