Customer Service & Billing Specialist — Water Utility

Golden State Water Company; San Dimas (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental/Vision

401(k) plan

Paid holidays

Paid vacation

Life insurance

AD&D

LTD

HSA/FSA

Job summary

Golden State Water Company seeks a Customer Service Center Associate to handle customer inquiries, update CIS records, assist with online services, and support field operations. The role focuses on accuracy in payments, dispatch of service requests, and communication with customers.

The ideal candidate will have strong communication skills, be adept with Microsoft Office, and able to prioritize tasks in a fast-paced utility environment.

Qualifications

• High school diploma or equivalent is required.
• Two years of relevant work experience at GSWC or five years of customer service in a professional environment.
• Familiarity with utility or comparable service industry and contact center systems.
• Proficient in Microsoft Office and PC applications.
• Ability to read and interpret regulations, procedure manuals, and rate schedules.
• Ability to prioritize assignments and work in urgent/sensitive situations.
• Excellent written and verbal communication, including with the public.
• Bilingual skills may be required.

Responsibilities

• Responds professionally to customer inquiries and service requests via multiple channels.
• Creates and accesses customer records in the CIS to resolve complaints and discrepancies.
• Assists customers with online self-service and payment portal access.
• Manages on-cloud meter reading route data and supports FCS Itron on Cloud and smart devices.
• Notifies management of emergencies such as outages or main breaks.
• Performs higher level duties: mentoring, quality audits, and complex billing explanations.

Skills

Customer service

Communication

Prioritization

Multitasking

Interpersonal skills

Bilingual

Reading comprehension

Mathematical ability

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Word

Spreadsheets

Internet

Customer Information System (CIS)

Job description

Golden State Water Company seeks a Customer Service Center Associate to handle customer inquiries, update CIS records, assist with online services, and support field operations. The role focuses on accuracy in payments, dispatch of service requests, and communication with customers.

The ideal candidate will have strong communication skills, be adept with Microsoft Office, and able to prioritize tasks in a fast-paced utility environment.