Utility Billing & Customer Care Specialist

Strategic Government Resources, Inc.; Richardson, Northern (TX, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Strategic Government Resources, Inc. is seeking a Billing Clerk to support customer billing operations in Richardson, TX. Under supervision, you will maintain billing records, respond to inquiries, and assist in billing preparation.

The role includes switchboard backup and cashier duties, with regular interaction with the public. The position requires a high school diploma or GED and about two years of clerical or accounts receivable experience, including public contact.

Qualifications

• High school diploma or GED required.
• Two years of clerical or accounts receivable experience required, including one year of high volume public contact.
• Must type proficiently and operate 10-key calculator by touch.
• Must operate two-way radio and other modern office equipment.
• Knowledge of Microsoft Word and Excel preferred.

Responsibilities

• Maintain customer billing records and respond to inquiries.
• Assist in billing preparation and accounts receivable questions.
• Provide switchboard backup and cashier duties as assigned.
• Communicate courteously with public and city employees.
• Balance daily cash receipts and monitor billing software.

Skills

Customer service

Data entry

Typing by touch

Communication

Office equipment

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

10-key calculator

Job description

Strategic Government Resources, Inc. is seeking a Billing Clerk to support customer billing operations in Richardson, TX. Under supervision, you will maintain billing records, respond to inquiries, and assist in billing preparation.

The role includes switchboard backup and cashier duties, with regular interaction with the public. The position requires a high school diploma or GED and about two years of clerical or accounts receivable experience, including public contact.