Bilingual Customer Service Pro - Water Utility Support

Game Kings; Willis (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Training & development

Job summary

C & R Water Supply, Inc. in Willis, TX is seeking a friendly and motivated Customer Service Representative to be the voice of the company. You will help customers get the support they need while thriving in a fast-paced environment.

In this role you will handle inquiries across phone, email, and in-person formats, process orders, manage records, and support billing. A bilingual background is required and teamwork is essential to deliver timely service.

Qualifications

• Experience in customer service preferred, ideally in utilities.
• Strong verbal and written communication skills.
• Proficient in basic computer applications and data entry.
• Ability to multitask in a busy office.
• Bilingual required.
• Friendly, patient, and professional demeanor.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person.
• Process customer orders, account updates, and service requests accurately and efficiently.
• Resolve customer complaints and concerns with professionalism and a solutions-focused approach.
• Maintain detailed and accurate customer records in the company database.
• Coordinate with internal teams to ensure timely service delivery and follow-up.
• Provide product and service information to new and existing customers.
• Support billing inquiries and assist with payment processing as needed.

Skills

Customer service experience

Verbal communication

Written communication

Data entry

Multitasking

Bilingual

Team player

Job description

C & R Water Supply, Inc. in Willis, TX is seeking a friendly and motivated Customer Service Representative to be the voice of the company. You will help customers get the support they need while thriving in a fast-paced environment.

In this role you will handle inquiries across phone, email, and in-person formats, process orders, manage records, and support billing. A bilingual background is required and teamwork is essential to deliver timely service.