Bilingual Customer Care Pro — Remote & Multilingual Support

Amerit Consulting; California; Remote; USD 23.000 - 33.000; Vollzeit

Zusammenfassung

Amerit Consulting is seeking a Customer Service Representative who is bilingual/multilingual to support enrollees and consumers. The role starts as a 6‑month contract with potential extension or conversion, with on‑site training for 4–5 weeks and then remote work options.

The position requires a high school diploma or GED and strong English communication skills, plus proficiency in an additional language from the listed options.

Qualifikationen

• Strong English communication skills are essential.
• Proficiency in at least one of the following languages: Armenian, Cambodian, Cantonese, Farsi, Japanese, Korean, Mandarin, Thai, Laotian, Ukrainian, Vietnamese, or Spanish.

Aufgaben

• Answer incoming calls from consumers following performance standards and privacy policies.
• Track and document inquiries using the applicable systems; complete tasks per guidelines.
• Meet QA metrics and facilitate fulfillment of caller requests for materials via mail, email, or download.
• Escalate issues to designated staff and translate for non‑English callers as needed.

Kenntnisse

English proficiency

Additional language (Armenian, Canton,

Ausbildung

High school diploma or GED

Jobbeschreibung

Amerit Consulting is seeking a Customer Service Representative who is bilingual/multilingual to support enrollees and consumers. The role starts as a 6‑month contract with potential extension or conversion, with on‑site training for 4–5 weeks and then remote work options.

The position requires a high school diploma or GED and strong English communication skills, plus proficiency in an additional language from the listed options.