Customer Service Representative – Bilingual / Multilingual

Amerit Consulting; California; Remote; USD 23,000 - 33,000; Full time

Job summary

Amerit Consulting is seeking a Customer Service Representative who is bilingual/multilingual to support enrollees and consumers. The role starts as a 6‑month contract with potential extension or conversion, with on‑site training for 4–5 weeks and then remote work options.

The position requires a high school diploma or GED and strong English communication skills, plus proficiency in an additional language from the listed options.

Qualifications

• Strong English communication skills are essential.
• Proficiency in at least one of the following languages: Armenian, Cambodian, Cantonese, Farsi, Japanese, Korean, Mandarin, Thai, Laotian, Ukrainian, Vietnamese, or Spanish.

Responsibilities

• Answer incoming calls from consumers following performance standards and privacy policies.
• Track and document inquiries using the applicable systems; complete tasks per guidelines.
• Meet QA metrics and facilitate fulfillment of caller requests for materials via mail, email, or download.
• Escalate issues to designated staff and translate for non‑English callers as needed.

Skills

English proficiency

Additional language (Armenian, Canton,

Education

High school diploma or GED

Job description

Our client, seeks an accomplished Customer Service Representative – Bilingual / Multilingual.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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Duration: 6 months contract w/ possibility of extension or conversion to FTE role (depending upon performance)

• Pay Rate - $20.25/hr on W-2 basis.
• Start Date - 11/30/2026.
• Work Schedule - On Site training: 4-5 weeks from 9:00 am - 6:00 pm PST - Once training is completed; staff will be sent home with equipment to work remote.
• Although remote work is “required”, applicants have the option to work in the office.
• Project hours of operation: Monday to Friday, 9:00 am to 6:00 pm Pacific Time.

Remote Work Requirements:

• Dedicated, quiet workspace with a desk/table and office chair.
• Hard-wired internet connection required (Wi-Fi not permitted due to PHI/security requirements; system does not operate on Wi-Fi or Wi‑Fi extenders). System Tray screenshot showing LAN (wired) connectivity preferred.
• Reliable high-speed internet connection required.
• Candidates must verify their hard-wired internet connection and complete an internet speed test via Microsoft Teams screen sharing or video call.
• Candidates may be required to on camera during team meetings and whenever requested by the client during working hours.

Description:

• Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non‑English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up‑to‑date knowledge of all programs and systems.

Qualifications:

• High school diploma from an accredited school or equivalent GED.
• Language Requirements: Strong English communication skills are essential. Proficiency in at least one of the following additional languages is required: Armenian, Cambodian, Cantonese, Farsi, Japanese, Korean, Mandarin, Thai, Laotian, Ukrainian, Vietnamese, or Spanish.

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Company Overview:

Amerit Consulting is an extremely fast‑growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid‑sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.