Remote Bilingual Customer Support Specialist (Spanish/English)

1st Choice, LLC; Virginia; Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Equipment provided

Job summary

1st Choice, LLC is hiring a bilingual customer support agent to work remotely from Virginia. You will handle inbound calls from consumers and enrollees, document interactions, and ensure privacy while meeting QA metrics.

Training is provided and you will coordinate translations as needed, staying updated on program policies. The role requires Spanish and English fluency, strong communication, and basic computer skills.

Qualifications

• Must reside in VA.
• Bilingual in Spanish and English required.
• 0 to 6 months of customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Answer incoming calls from consumers and enrollees while maintaining confidentiality.
• Document and track customer interactions using designated systems.
• Complete tasks and casework according to established procedures.
• Meet QA standards and other performance metrics.
• Fulfill requests for materials via mail, email, or download.
• Transfer or refer callers to appropriate resources per guidelines.
• Escalate complex issues to designated staff when needed.
• Coordinate translation services for non-English callers according to procedures.
• Attend meetings, trainings, and ongoing learning activities.
• Maintain current knowledge of program requirements, policies, and systems.

Skills

Bilingual in Spanish and English

Education

High school diploma or GED

Job description

1st Choice, LLC is hiring a bilingual customer support agent to work remotely from Virginia. You will handle inbound calls from consumers and enrollees, document interactions, and ensure privacy while meeting QA metrics.

Training is provided and you will coordinate translations as needed, staying updated on program policies. The role requires Spanish and English fluency, strong communication, and basic computer skills.