Bilingual Customer Accounts Advisor — Pay on Demand + Benefits

The Aaron's Company, Inc.; Bradenton (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Dayforce Wallet

Career advancement

Paid time off

Sundays off

Medical insurance

401(k) with matching

Employee assistance program

Employee purchase program

Job summary

Aaron’s Customer Accounts Advisors serve as coaches to our customers, driving payment collections and lease renewals by explaining lease benefits and ensuring 100% satisfaction with the product.

As a Customer Accounts Advisor, you will build relationships over the phone and in person to move customers toward ownership of their merchandise. Bilingual English/Spanish preferred, with incentives based on performance.

Qualifications

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong multitasking, organizational, negotiation and persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a positive difference in customers’ lives.

Responsibilities

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Assist with merchandise returns and guest deliveries as directed by management.

Skills

Interpersonal skills

Empathy

Clear communication

Multitasking

Negotiation

Brand protection

Customer service

Education

High School diploma, GED or equivalent

Job description

Aaron’s Customer Accounts Advisors serve as coaches to our customers, driving payment collections and lease renewals by explaining lease benefits and ensuring 100% satisfaction with the product.

As a Customer Accounts Advisor, you will build relationships over the phone and in person to move customers toward ownership of their merchandise. Bilingual English/Spanish preferred, with incentives based on performance.