Bilingual Insurance CSR & Sales Advocate

Univista Holdings; Pharr (TX); Presencial; USD 22.000 - 23.000; Tempo integral

Resumo da vaga

Univista Holdings in Pharr, TX is seeking a bilingual Customer Service Sales Representative to handle inquiries, resolve issues, and actively promote our products and services to a diverse customer base.

The role requires fluency in English and Spanish, a high school diploma, and basic computer skills. Prior call center or customer service experience is preferred, with opportunities to upsell and contribute to team goals.

Qualificações

• Bilingual proficiency in English and Spanish is required.
• High school diploma or equivalent is required.
• Basic computer skills and familiarity with CRM systems and Microsoft Office.
• Previous call center or customer service experience is preferred.
• 1-year customer service experience preferred, preferably in an insurance-related field with a 2-20/440 license.

Responsabilidades

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries and promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Maintain accurate records of customer interactions and follow-up actions.
• Collaborate with team members and other departments to address complex issues.

Conhecimentos

Bilingual English/Spanish

Verbal & written communication

CRM proficiency

Microsoft Office

Problem solving

Time management

Formação

High school diploma or equivalent

Ferramentas

CRM systems

MS Office

Descrição da vaga

Univista Holdings in Pharr, TX is seeking a bilingual Customer Service Sales Representative to handle inquiries, resolve issues, and actively promote our products and services to a diverse customer base.

The role requires fluency in English and Spanish, a high school diploma, and basic computer skills. Prior call center or customer service experience is preferred, with opportunities to upsell and contribute to team goals.