Bilingual CSR & Sales Specialist (English/Spanish)

UNIVISTA HOLDINGS LLC; Plano (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Transportation assistance

Job summary

UNIVISTA HOLDINGS LLC in Plano, TX seeks a Bilingual Customer Service Sales Representative. You will handle inbound calls, perform outbound follow-ups, resolve questions, and upsell products while delivering excellent service.

Minimum requirements include bilingual English/Spanish, a high school diploma, and familiarity with CRM and MS Office. Insurance industry experience is a plus; transportation is required for on-site work.

Qualifications

• Bilingual in English and Spanish required.
• Proficient with CRM systems and Microsoft Office.
• Prior call center or customer service experience preferred.
• Experience in sales or telemarketing is a plus.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries and upsell products.
• Resolve issues with product knowledge to ensure satisfaction.
• Maintain accurate records of interactions and follow-ups.
• Collaborate with teams to escalate complex cases as needed.

Skills

Bilingual: English/Spanish

CRM familiarity

Microsoft Office

Call center experience

Sales experience

Education

High school diploma

Job description

UNIVISTA HOLDINGS LLC in Plano, TX seeks a Bilingual Customer Service Sales Representative. You will handle inbound calls, perform outbound follow-ups, resolve questions, and upsell products while delivering excellent service.

Minimum requirements include bilingual English/Spanish, a high school diploma, and familiarity with CRM and MS Office. Insurance industry experience is a plus; transportation is required for on-site work.