Bilingual CSR & Sales Specialist

Univista Holdings; McAllen (TX); On-site; USD 22,000 - 23,000; Full time

Job summary

Univista Holdings in McAllen, TX, seeks a bilingual Customer Service Sales Representative to join our team. You will handle customer inquiries, resolve issues, and actively promote our products and services, with fluency in English and Spanish essential for effective communication.

Responsibilities include taking inbound calls, making outbound follow-ups, upselling and cross-selling, and maintaining accurate records.

Qualifications

• Fluency in English and Spanish required.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or escalated unresolved issues as necessary.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines
• Attend necessary sales and customer service training sessions.
• Execute local store marketing initiatives and other marketing efforts.
• Represent the company in all business-related activities.
• Perform other duties as assigned.

Skills

Bilingual

Customer service

Sales

Communication

Upselling

Job description

Univista Holdings in McAllen, TX, seeks a bilingual Customer Service Sales Representative to join our team. You will handle customer inquiries, resolve issues, and actively promote our products and services, with fluency in English and Spanish essential for effective communication.

Responsibilities include taking inbound calls, making outbound follow-ups, upselling and cross-selling, and maintaining accurate records.