Bilingual Sales & Service Rep (English/Spanish)

Univista Holdings; Coral Gables (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Real base pay

Paid Time Off

Medical Insurance

Sick Time

Dental & Vision

Performance Bonus

401(k) with Match

Training & Development

Job summary

Univista Holdings is seeking a highly motivated Bilingual Customer Service Sales Representative in Coral Gables, FL. The role requires handling customer inquiries, resolving issues, and actively promoting products and services while communicating fluently in English and Spanish.

You will manage calls, follow up on inquiries, upsell and cross-sell, and maintain accurate records. A high school diploma is required, with prior call center or customer service experience preferred.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic proficiency with computers, including CRM systems and Microsoft Office applications.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Engage with customers to understand their needs and offer personalized solutions and recommendations.

Skills

Bilingual in English & Spanish

CRM

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM

Microsoft Office

Job description

Univista Holdings is seeking a highly motivated Bilingual Customer Service Sales Representative in Coral Gables, FL. The role requires handling customer inquiries, resolving issues, and actively promoting products and services while communicating fluently in English and Spanish.

You will manage calls, follow up on inquiries, upsell and cross-sell, and maintain accurate records. A high school diploma is required, with prior call center or customer service experience preferred.